personally visit his or her child establishes a lack of reasonable interest, concern or responsibility as to the child’s welfare include the parent’s difficulty in obtaining transportation to the child’s residence [citations], the parent’s poverty [citation], the actions and statements of others that hinder or discourage visitation [citation], and whether the parent’s failure to visit the child was motivated by a need to cope with other aspects of his or her life or by true indifference to, and lack of concern for, the child [citation].” In re Adoption of Syck, 138 Ill. 2d 255, 278-79, 562 N.E.2d 174 (1990).
If visitation is impractical, the parent can show reasonable concern, interest, and responsibility in a child through letters, telephone calls, and gifts, depending on the frequency and tone of those communications. In re Adoption of Syck, 138 Ill. 2d at 279. Completion of service plan objectives also can be considered evidence of a parent’s concern, interest, and responsibility. See In re T.Y., 334 Ill. App. 3d 894, 905, 778 N.E.2d 1212 (2002) (court considered parent’s failure to complete services when finding him unfit under section l(D)(b)). Courts will consider the parent’s efforts which show interest in the child’s well-being, regardless of whether those efforts were successful. In re Adoption of Syck, 138 Ill. 2d at 279.
1. Detra W.
Jamie Steczo, a social worker from Lutheran Social Services (the agency), testified she was assigned to Gwynne E’s case from July 1999 until June 1, 2000. During that time, Detra W. was being held in segregation at Dwight Correctional Center because she had broken her electronic monitoring device.
From December 7, 1999, to June 1, 2000, Detra W.’s service plan required the following services: parenting classes, substance abuse assessment and treatment, psychological evaluation, and counseling. Some of the services were not available to Detra W. while she was in segregation. According to Steczo, Detra W placed her name on the waiting list for those services, but she did not complete any services before June 1, 2000.
Detra W. was required by the service plan to request visits with Gwynne E by telephone or mail. The agency planned to schedule quarterly one-hour visits with Gwynne E At the hearing, Steczo identified letters from Detra W. requesting visits with Gwynne E Steczo scheduled a visit in November 1999 and another in March 2000.
Molly Ashbaugh was assigned Gwynne E’s case beginning September *1,* 2000, until March 2002. During that time, Detra W.